hexadata
Loading
Cloud & DevOps · Managed Cloud & 24/7 Ops

Your cloud, run by engineers who pick up the phone

We take day-to-day operations off your plate: monitoring, alert response, patching, backups and capacity planning. You get a named team, clear SLAs and monthly reports in plain language.

Engineer with a laptop standing beside server racks
What's included

What you get

01

24/7 monitoring & alerting

Dashboards and alert rules tuned so real incidents are not lost in noise.

02

Patching & hardening

Scheduled OS and platform patching with change windows you approve.

03

Backup & disaster recovery

Automated backups, tested restores and documented DR runbooks.

04

Monthly service reviews

Uptime, incidents, cost trends and recommendations each month.

How it works

Step by step

  1. 1

    Onboard

    Access, documentation and baseline health check.

  2. 2

    Stabilise

    Fix quick wins and set up monitoring and runbooks.

  3. 3

    Operate

    Round-the-clock coverage with agreed response times.

  4. 4

    Improve

    Monthly reviews and a rolling improvement backlog.

Outcomes

What changes for you

  • Named on-call team
  • Agreed response SLAs
  • Tested backups and DR
Tools

Tools we use

CloudWatchAzure MonitorPrometheusGrafanaPagerDutyDatadog
FAQ

Questions about managed cloud & 24/7 ops

Do we keep admin access?

Always. It is your account. We work with least-privilege roles and every change is logged.

What does 24/7 actually mean?

An engineer is on call around the clock for critical alerts, with response times written into the agreement.

Tell us what you are building, or what is keeping you up at night.

A 30-minute call with an engineer, not a sales script. You will leave with practical next steps even if we never work together.